How Joy Outruns Grievance
From Santiago in 1988 to New York in 2025, the same communications insight keeps winning

Jonathan Theophilus
Policy Analyst
Insight

In November 2025, a 34-year-old democratic socialist named Zohran Mamdani won the New York City mayoralty after starting the year polling under one percent. He defeated former governor Andrew Cuomo, mobilized 100,000 volunteers, captured 78% of voters under 30, and helped trigger the highest citywide turnout in more than half a century. His communications director, Andrew Epstein, later described what they had built as "a giant love letter to New York City."
The most discussed insurgent campaign of the decade ran not on grievance—though grievance was abundant—but on visible affection for the place it sought to govern. Mamdani's bet isn't new. It's a 37-year-old playbook.
Santiago, 1988
After fifteen years of dictatorship, Augusto Pinochet allowed Chileans a single choice: vote Yes to extend his rule or No to force open elections. The regime granted the opposition 15 minutes of late-night television for 27 nights—a slot Pinochet assumed was harmless. The "No" coalition won 56%.
The real engine for this change was advertiser Eugenio García. His coalition initially favored a grievance-driven campaign cataloguing the regime's executions and disappearances. García's team proposed the opposite: a positive campaign anchored by a rainbow logo and the jingle "Chile, la alegría ya viene"—"Chile, happiness is coming." A traumatized population, they reasoned, would not be moved by more fear. When the regime responded with intimidation, they let the regime own the fear.
Chicago, 2008
Twenty years later, Barack Obama's campaign made a strikingly similar bet on American soil. Manager David Plouffe described it plainly: "A new politics of hope, not fear; a politics that stresses our stake in each other, rather than one that divides and inflames." Hope and Change weren't slogans—they were architectural choices. The campaign declined to litigate the Bush years and offered a future to walk toward, mobilizing record youth and minority turnout in the process. Plouffe's Audacity to Win became a template insurgent campaigns now study openly.
Why It Keeps Working
The pattern isn't anecdotal. A 2021 analysis of the Scottish independence referendum found that hope appeals mobilize sustained behavior only when they offer goal-congruent positive visions of what audiences already want. Without that concrete vision, hope dissolves into vagueness; fear hardens into fatalism.
Political psychologist Drew Westen has shown that voters decide on how candidates make them feel and whose values they trust to share—not on policy nuance. Messaging strategist Anat Shenker-Osorio, whose Race-Class Narrative framework now anchors progressive campaigns globally, puts it bluntly:"A great message doesn't say what's already popular; a great message makes popular what needs to be said." Her architecture insists: lead with shared values, name villains and heroes, share the vision, return to values. Never close on the opposition.
Mamdani's Update
Mamdani's team built a contemporary version of the playbook. Their core message—affordability—was deceptively simple, and they disciplined themselves to it. The visual identity drew from yellow cabs, MetroCard colors, and bodega signs—symbols of belonging, not struggle. When Cuomo mispronounced his name at a debate, the campaign turned "M-A-M-D-A-N-I" into a TikTok sound that surpassed 100 million views.
Underneath the joy was relentless discipline: 100,000 volunteers, three million doors knocked, and a feedback loop in which canvasser conversations shaped both the platform (freeze the rent, free buses, universal childcare) and the messaging used to sell it. The campaign that looked like vibes ran the most disciplined mass field operation in modern New York history.
Three Lessons for Communicators
Lead with the future, not the past. Grievance describes, but aspiration mobilizes. Be cognizant of how much energy, verbiage, and emphasis you're giving to problems—and balance it with even more towards solutions and hope.
Discipline yourself to one frame. Happiness is coming. Hope. Affordability. Audiences cannot rally around a list, but a single frame, iterated with intention and creativity, can capture hearts and minds.
Joy is a delivery vehicle, not a substitute. Without the field operation and the policy spine, vibes are just vibes. However powerful, communications still has its limits.
Nonprofit sectors often aim to harness pity for fundraising. Political actors leverage fear as a short-term turnout tactic. But neither is as powerful as joy paired with discipline. Joy creates a positive, affirmative vision that people can walk toward for years.


